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Europe’s leading customer service outsourcing partner.
We are Europe’s leading customer service outsourcing partner, delivering world-class customer experience that is unique and personal to our clients.
We are innovators, motivated by our passion for quality, with an uncompromising dedication to delivering support with a personal touch.
As customer engagement specialists and insight-driven CX technologists, we combine our approach and passion with your brand’s distinct style to create an exceptional performance that customers value.
Your unfair advantage
At Protosell, we are a people business. We believe all customers deserve an exceptional customer experience.
We take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love your brands, your customers will continue to love you.
We call it your unfair advantage because we do things differently. The customer is at the heart of everything we do, and as a partner, we are committed to exceeding expectations.
Since opening our first operation in Scotland, our business has grown rapidly and expanded into various new territories. Our network of contact centres now spans from the UK to Romania, Turkey, Trinidad and South Africa, with teams working together to support our UK and international consumer brands.
In addition to our international network, we have a asia army of customer service specialists working from home - we call them #theAteam.
For #theAteam and our clients, home working brings the opportunity to find the right talent, without location being a barrier. In addition, our asia presence allows us to build scalable, omnichannel solutions for our customers, regardless of location.
At Protosell, we provide customer experience outsourcing solutions with agility, flexibility and passion. Our renowned entrepreneurial spirit and personal touch are qualities that only an independent, owner-managed business can truly deliver. With several bases across the globe, we are strategically positioned to support our clients' growth aspirations.
To find out more about how we can elevate your customer experience, view our solutions page.
We recently launched Protosell Local with the opening of our Stranraer hub which has brought 100 new jobs to the local area.
We are expanding into a range of new rural and semi-rural areas across the UK, in a move which will help to regenerate these regions by creating high-quality digital home working jobs for locals, supported by locally based training hubs.
Protosell Local will create various opportunities for people from all walks of life, including young people, those looking to switch careers, and people returning to the job market after a break.
To find out more about current opportunities available with Protosell Local, visit our Careers page.