SpaceNK Customer Service Advisor

Does the beauty industry excite you? Are you passionate about skincare? Could you talk about it all day long? Do you have industry experience or experience with a luxury brand?

If so, then representing and learning about the finest specialist skincare, makeup, haircare and, fragrances from around the world – could illuminate not only your own life – but you’ll be helping our client’s customers to put their best face forward and feel great inside and out.

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

As a Customer Service Advisor at Ascensos, you will be the friendly voice representing SpaceNK, a leading beauty retailer known for its curated selection of luxury skincare, makeup, and fragrance products.

Your primary responsibility will be to deliver exceptional service to our customers, answering enquiries about product availability, order status, and beauty recommendations. You will engage with customers through various channels, ensuring their concerns are addressed promptly and professionally, while embodying the high standards of quality and care that SpaceNK is renowned for.

We’re looking for enthusiastic individuals with excellent communication skills and a passion for helping others. If you thrive in a fast-paced environment and want to make a meaningful impact on public health, we want to hear from you!

Our typical shift pattern involves: Monday to Sunday between 8am and 8pm.

Salary: £24,960 p/a.

Please note. This position is based at our site in Motherwell.

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So, there’s no room for average.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

Your role can include, but isn’t limited to:

• Resolving customer queries through various channels.
• Going above and beyond for the customer.
• Providing luxurious service in a professional and friendly manner to promote customer loyalty and increase customer satisfaction.
• Take ownership and use your initiative to make decisions that resolve complaints to a customer’s satisfaction.
• Achieving team and personal targets for a response time and customer satisfaction rating.
• Following up with customers until a satisfactory resolution has been reached.
• Building and maintaining excellent relationships with all customers, staff, and brand representatives.
• Keeping up to date with product, policy, and system knowledge.
• Liaising with different departments regarding issues with customer orders.
• Capture and record correct and accurate information from customers in compliance with the Data Protection Act, GDPR and PCI Standards.
• Keeping Customer Service logs up to date.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Excellent writing skills.
• Ability to build rapport and communicate helpfully.
• Enjoy a creative and hardworking office environment.
• Keyboard/Computing skills.
• Ability to research well and quickly.
• Fantastic questioning skills.
• Ability to work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability.

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!